FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUASAN PASIEN DALAM PELAYANAN KESEHATAN DI PUSKESMAS AUR BEDURI KECAMATAN NALO TANTAN KABUPATEN MERANGIN TAHUN 2021
Keywords:
Patient Statisfaction, tangibles, reliability, responsiveness, assurance and empathyAbstract
Background:The international diabetes federation states that the prevalence of diabetes is estimated to iAs health services that are known to be cheap, they should make Puskesmas as the main health service for the community, but in reality many people prefer health services to private doctors or other practicing health workers. This condition is based on the initial negative perception of the community towards the services of the Puskesmas, for example the assumption that the quality of the service seems improvised, meaning that the Puskesmas is not adequate in providing services to the community.
From the results of the interviews, several patients complained about health services, including the slow handling, the long opening hours of the Puskesmas and the fast closing hours of the Puskesmas and there were still many officers who were not friendly and polite to patients.
Research method : This type of research uses quantitative analytic type with a cross sectional design. The population of 886 people and a sample of 90 respondents were obtained by the Accidental Sampling technique.
Research method Data were collected through a questionnaire. Data were analyzed in univariate and bivariate ways using the Chi-square test at a 95% confidence level (ρ_ value < 0,05). The results showed that there was a significant relationship between reliability ρ_ value (0,004) ≤ α (0,05) and responsiveness ρ_ value (0,013) ≤ α (0,05) with patient satisfaction. And there is no significant relationship between tangibles ρ_ value (0,061) > α (0,05), assurance ρ_ value (0,092) > α (0,05) and empathy ρ_ value (0,074) > α (0,05) with patient satisfaction.
Conclusion: There is a significant relationship between reliability and responsiveness with patient satisfaction at the Aur Beduri Health Center while tangibles, assurance and empathy are not related to patient satisfaction. It is recommended to conduct a survey on the quality of health services and patient satisfaction on a regular basis in an effort to improve the quality of health services.
