GAMBARAN KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK RAWAT JALAN RUMAH SAKIT KOLONEL ABUNDJANI BANGKO

Abstract

Abstract

               Pharmaceutical services in hospitals are an inseparable part of the hospital's health care system, which is oriented to patient care. Patient satisfaction is a reflection of the quality of health services they receive. The purpose of this study was to determine patient satisfaction with pharmaceutical services at the Outpatient Pharmacy at Colonel Abundjani Regional Hospital Bangko. This research is an descriptive quantitative study with a cross sectional design. The sample in this study were 96 patients who were treated at the Outpatient Pharmacy of the Colonel Abundjani Regional Hospital Bangko. The sampling technique used purposive sampling method. Data were collected by conducting interviews using a questionnaire. The results showed that for the direct evidence variable (tangible) which stated satisfaction as much as 95.9%, for the reliability variable (reliability) which stated satisfied as much as 88.5%, for the responsiveness variable which stated satisfied as much as 99%, for the variable assurance (assurance) which states satisfied as much as 98%, for the variable concern (emphaty) which states satisfied as much as 81.3%, quite satisfied as much as 18.7%.From the results of the study it can be concluded that most of the respondents were satisfied with the pharmaceutical services at the Outpatient Pharmacy at the Colonel Abundjani Hospital Bangko.

Keywords: Pharmaceutical Service Satisfaction.